To help us give you the best service possible, please:

1. Tell us the service you'd like.

2. Tell us before your service if you have any allergies or sensitivities to chemicals, products, or substances.

3. Share feedback with us during your service so we can make adjustments right away.

4. Tell a staff member or the salon manager right away if you have any concern about the salon, our staff, or your service.

5. Tell us immediately if you notice any infection, unusual reaction, or abnormal condition of your nails or skin. We may need to decline or stop a service for your safety.

6. Please keep children under 12 accompanied by an adult at all times. For safety reasons, we ask that children not sit in service chairs or handle salon tools and products.

7. We are not responsible for lost or stolen personal belongings while you are in the salon. Please keep valuables with you.

8. Pets are not allowed in the salon, except service animals as defined by the Americans with Disabilities Act (ADA).

9. We reserve the right to refuse or end service to anyone who is intoxicated, disruptive, or abusive to staff or other clients.

Appointments & Cancellations

● Arriving more than 15 minutes late may mean we need to shorten your service or reschedule.

● Walk-ins are welcome based on availability.

Service Guarantee

Nails are jewels, not tools. Be kind to your nails and they'll stay beautiful longer.

● We are not responsible for breakage or damage caused by misuse, using nails as tools, picking or peeling, or not following aftercare instructions.

No Refunds

Please tell us about any concerns before you pay, and before you leave the salon.

1. If you're unhappy with your service, tell us before you pay so we can adjust it, or remove any enhancements or coatings that were applied.

2. We will fix any service at no cost when you tell us right away, before you pay, that you're unhappy with the work.

3. Refunds are not given because of a change of mind.

4. If you're still unsatisfied after we've redone your service, please send us a written complaint to kendallsnailloungelongmont@gmail.com that includes the reason and a photo of the nails after our correction, and we would be happy to work with you to correct any mistakes.

Thank you for choosing Kendall’s Nail Lounge!